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Responsible for the contents:

Balneum Sterzing
Karl-Riedmann-Platz 5,
39049 Sterzing/Vipiteno
Phone: +39 0472 760 107
Fax: +39 0472 762 477

Programming and Hosting:

Advertising Agency South Tyrol
Studio Creation
Schölzhorn & Hohenegger
Neustadt 20A
39049 Sterzing/Vipiteno


Project Agency
der Gamper Monika
Meranerstraße 5
39011 Lana


Photo Agency
Alles Foto
Klaus Peterlin
St. Josef am See, 32
39052 Kaltern/Caldaro

Handling and use of your data

We hereby inform you about the handling and use of your data (type, scope and purpose of the collection) and the data protection on this online offer (“Website”) in accordance with the European Data Protection Regulation (EU 2016/679, hereinafter referred to as “GDPR”).

Type of processed data:

Automatically transmitted data when visiting this website.
If you use our website to find information that is useful to you, ie only “surf” (colloquially) and do not explicitly provide us with any personal information, we will only collect data that your browser transmits to our server (so-called “server logs”). We collect the following information that are technically necessary to display our website:

  • The visited page (s) of our website
  • Date and time of access
  • Amount of data sent in bytes/li>
  • Source (reference URL) from which you came to our website (referrer)
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymous form (see point “Google Analytics”)
Voluntarily submitted data while visiting our website

If you have found what you are looking for on our website and would like to contact us by completing and submitting an online-form, we collect the following data in accordance with Article 13 of the European Data Protection Regulation:

  • Your master data (mandatory fields: first name, last name, e-mail address) and additionally voluntarily provided data (address, city, telephone etc.)

The data will be stored, processed and, where needed or required by law, transmitted to third parties (such as public administration, tourism organizations) for the purpose of providing our services. Your data will not be transmitted to third countries.

Legal basis for the data processing in this on-line offer

According to Art. 13 “Duty to inform when collecting personal data from the data subject”, we rely on the following legal bases of the GDPR:

  • Art. 6 para. 1 lit. a and Art. 7 DSGVO Consent
  • Art. 6 para. 1 lit. b DSGVO Processing to fulfil our services and to carry out contractual procedures and to answer inquiries
  • Art. 6 para. 1 lit. c DSGVO Processing to fulfil our legal obligations
  • Art. 6 para. 1 lit. f DSGVO Processing to safeguard our legitimate interests

The duration of the storage depends on the duration of our business relationship, the consent given by you, the statutory retention obligations and legal applicable obligations.

The right to information of the collected data according to Art. 15 para 1 GDPR

You can request and obtain information about your personal data stored by us free of charge at any time. As a data subject, you also have the right to revocation, information, deletion, rectification, restriction and transfer of your personal data, insofar as there is no legal duty of retention on our part. When exercising your right of revocation, all your data will be irretrievably deleted unless higher-ranking legal provisions are violated.

For more information about your rights as a person affected, please contact us at the e-mail address given in the imprint. We’re here to help. For complaints, the supervising authority is the “Garante per la protezione dei dati personali”. Piazza di Monte Citorio n. 121 00186 ROMA, Fax: (+39) 06.69677.3785, Tel: (+39) 06.696771, E-mail:

Information about cookies
What is a Cookie?

A cookie is a small text file that is downloaded by your internet browser the first time you visit a website. The next time you visit this website from the same device, the cookie is either sent back to the originating website (first-party cookie) or to another website to which it belongs (third-party cookie). By that, the website can detect that it has already been opened using this browser, and can improve your user experience when you return to a website you have already visited. Cookies can for example remember your preferences, know how you use the website, and adapt the content you are shown so that it is more relevant to your personal interests and needs. Depending on the function and purpose of use, cookies can be divided in technical cookies, profiling cookies and third-party cookies.


How can I disable Cookies?

To disable, remove or block cookies it is possible to use the browser settings, as shown under the links below, but please be aware that, in case of deactivation, full enjoyment of the site may not be guaranteed. Please choose the option “cookies” (“help feature”) to find out where your cookie settings are. Third party cookies can also be cancelled or deactivated by the user. For further information please have a look at the European Interactive Digital Advertising Alliance website

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